Senior IT Operations Officer
Working Location
Doha, Qatar
Contract Type
Permanent
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or a related IT discipline.
- Minimum of 7 years of progressive experience in IT operations, infrastructure, and service delivery.
- ITIL Certification.
- Hands-on experience with incident, problem, and change management processes aligned with ITIL best practices.
- Practical exposure to business continuity and disaster recovery operations, including backup management, restoration testing, and DR drills.
- Strong knowledge of IT infrastructure, networking, cloud platforms, and enterprise systems.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Proven experience in incident, problem, and change management.
- Ability to execute and support business continuity and disaster recovery activities.
- Strong stakeholder management and customer service orientation.
- Effective coaching, mentoring, and communication skills.
Key Responsibilities
- Support cloud adoption initiatives (IaaS / SaaS), including workload migration, optimization, and cost control.
- Monitor cloud consumption dashboards, set up and respond to alerts within cloud monitoring tools to prevent performance bottlenecks.
- Support cloud security hardening, access controls, and operational monitoring in line with organizational policies.
- Manage and track IT operations-related projects such as infrastructure upgrades, system enhancements, monitoring tools, and service transitions.
- Coordinate with vendors and internal stakeholders to ensure projects are completed within scope, timelines, and approved budgets.
- Support creation and maintenance of IT operational documentation, including SOPs, runbooks, architecture diagrams, and disaster recovery procedures.
- Support the planning, execution, and documentation of disaster recovery drills, ensuring defined RTO and RPO targets are met.
- Support audit readiness through structured documentation and evidence management.
- Maintain and update cloud adoption reporting, tracking usage, cost optimization, and migration milestones.
- Standardize IT operations processes aligned with ITIL best practices (Incident, Change, Problem Management).
- Support SLA tracking and operational KPI reporting for management review.
- Monitor and support the Head of IT in managing relationships with internal and external service providers and evaluating performance against contracts.
- Support IT Administration in maintaining the asset lifecycle of both physical and virtual assets.
- Act as the escalation point for major incidents and service issues.
- Support IT Administration in improving user experience and business processes.