Quality Support Operator

Quality Support Operator

Key Responsibilities

• Drive and monitor Net Promoter Score (NPS) and Customer Experience Index (CXI) measures across the end-to-end customer journey.
• Promote and develop an open, transparent quality culture in collaboration with management and operational teams.
• Provide guidance to ensure quality-related risks are identified, assessed and controlled throughout the design and implementation of quality management systems.
• Establish real-time transparency of quality performance, supporting ad-hoc analysis, informed decision-making, preventive actions and continuous improvement.
• Identify and drive innovative digital solutions to improve quality processes, encouraging creative thinking and new approaches.
• Deliver training and guidance to employees within specific quality disciplines.
• Coach team members involved in Lean and Agile projects, with the opportunity to coordinate or lead improvement initiatives.
• Ensure quality-related standards, procedures and relevant legal requirements are implemented, maintained and assessed within the assigned business area.
• Analyse and improve existing processes using appropriate methodologies, including Value Stream Mapping.
• Coordinate quality-related personnel and activities across relevant teams, providing guidance and support without direct line management responsibility.
• Develop effective working relationships with internal and external stakeholders to ensure strong cooperation across the business.
• Coordinate national and international quality networks, promoting knowledge sharing and consistent quality practices.

Requirements

• Experience working within a Quality, Quality Management, Operational Excellence or Continuous Improvement environment.
• Good understanding of quality management systems, standards and processes.
• Experience identifying process improvements and implementing corrective and preventive actions.
• Knowledge of Lean, Agile or other continuous improvement methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret quality data and identify trends.
• Experience delivering training, coaching colleagues and influencing stakeholders across different business areas.
• Strong communication and organisational skills, with the ability to coordinate activities across multiple teams.
• An interest in digital solutions and using technology to improve quality performance.
• Experience within an engineering or manufacturing environment would be advantageous.

Benefits

• Long-term contracting opportunity with a leading international energy technology organisation.
• Opportunity to work within an established engineering and manufacturing facility in Ulverston, Cumbria.
• Exposure to international quality management standards, operational excellence and continuous improvement initiatives.
• Collaborative working environment focused on quality, innovation and process improvement.
• Opportunity to develop your experience within a globally recognised engineering and energy business.