Customer Service Support

Customer Service Support

Role Overview

Seeking a Customer Service Support professional to act as the main point of contact for an allocated customer base and connect customers with internal supply chain teams. This role combines customer service, project coordination, order management, and supply chain analysis responsibilities. The successful candidate will manage enquiries from initial receipt through to resolution, keeping customers and internal stakeholders informed throughout the process.

Key Responsibilities

• Manage an allocated customer base and respond to requests for spare parts, quotations, and order information.
• Receive customer enquiries and record accurate information in the relevant systems.
• Follow up open enquiries and orders, providing customers with clear and timely progress updates.
• Coordinate with internal supply chain departments to confirm availability, lead times, and delivery information.
• Communicate with multiple suppliers and internal stakeholders to resolve order or service issues.
• Maintain accurate customer, quotation, and order records.
• Support the wider team with additional customer service and administrative tasks when priorities change.

Systems and Reporting

• Use SAP to record enquiries, process customer requirements, and support order management activities.
• Extract data from order books and operational systems.
• Produce accurate Excel reports for customer, order, and supply chain follow-up.
• Review information for completeness and escalate data or delivery issues promptly.

Essential Requirements

• Previous customer service experience within a commercial, supply chain, shipping, or administrative environment.
• Strong verbal and written communication skills, with confidence communicating directly with customers.
• Essential proficiency with Microsoft Excel, including the ability to extract, organise, and report operational data.
• A structured approach to managing several enquiries and priorities at the same time.
• Ability to work effectively as part of a team while taking ownership of an allocated customer base.
• Flexible and proactive working style with a practical can-do attitude.

Desirable Experience

• Experience using SAP for customer enquiries, quotations, orders, or supply chain processes is highly desirable.
• Experience supporting parts, warehouse, logistics, or order-book activities would be advantageous.

Working Arrangements

• Hybrid working with mandatory office attendance on Tuesdays and Wednesdays and home working on the remaining three days.
• No routine travel is expected, although occasional attendance may be required to support warehouse needs.
• Initial six-month contract, with potential extensions dependent on performance and ongoing business requirements.