Sales Support

Sales Support

Role Overview

Provide hands-on administrative and customer support to the Sales and Customer Care team in daily operations. Support efficient customer management by maintaining accurate records, following up on customer activity, and ensuring a high standard of administration across sales and service processes. Work across sales administration, customer service, CRM management, customer-care activity, and the coordination of internal and external processes.

Key Responsibilities

• Update the CRM system after contracts are signed and ensure customer information remains accurate and complete.
• Register and administer different types of customer agreements.
• Prepare and distribute internal documentation relating to contracts.
• Prepare invoicing documentation for connection charges.
• Maintain customer contact details and other CRM data.
• Compile statistics and supporting material for customer meetings and visits.
• Receive, register, and follow up incoming leads from web and email channels.
• Prepare quotation documentation and monitor responses.
• Handle straightforward pricing enquiries using current price lists.
• Answer routine customer questions and support colleagues in customer dialogue.
• Resolve basic enquiries relating to customer portals and services.
• Conduct customer interviews following connections and installations.
• Complete ongoing customer follow-up and customer-care activities.
• Support proactive customer engagement in new development areas.
• Promote relevant additional services and products where appropriate.
• Administer and maintain the case-management system.
• Receive, allocate, and follow up incoming cases.
• Monitor the quality of case flows and identify practical opportunities for improvement.
• Handle selected administrative customer cases relating to metering and billing.
• Plan and administer customer meetings, events, and trade fairs.
• Book venues, catering, and other event arrangements.
• Manage invitations, attendee lists, and post-event follow-up.
• Coordinate administrative activity connected with customer-care and marketing initiatives.

Requirements

• Experience in sales administration, customer service, or sales support.
• Good working knowledge of CRM systems and administrative tools.
• Ability to organise work clearly, manage competing priorities, and work independently.
• Strong written and spoken communication skills in Swedish.
• A proactive, service-focused approach to supporting customers and colleagues.
• Ability to manage several tasks and stakeholder contacts at the same time while maintaining accurate records.