Operations Manager - Battery Flex

Operations Manager - Battery Flex

Role Objective and Success Criteria

• Oversee the day-to-day operation of the Battery Flex portfolio, ensuring flexibility services are booked, scheduled, and delivered correctly.
• Monitor the technical and operational performance of connected battery assets and coordinate action when delivery, availability, or customer value is at risk.
• Work across technology, business operations, and customer relationships while supporting the project manager with planning, follow-up, and project administration.

Key Responsibilities

• Ensure the Battery Flex portfolio delivers according to plan, including accurate bookings, scheduling, and delivery of flexibility services.
• Track the technical and operational status of battery assets.
• Verify that systems, processes, and market integrations operate as expected.
• Monitor delivery capability, availability, and operational key performance indicators.

• Identify, coordinate, and follow up alarms, incidents, and operational disruptions.
• Assess the effect of incidents on market delivery and customer value.
• Lead and coordinate troubleshooting across customers, technical teams, IT, and business functions.
• Ensure that incidents are documented and that root-cause analysis and lessons learned are completed.

• Act as the operational point of contact for customers, asset owners, and internal functions.
• Coordinate maintenance and outages, including planned and unplanned unavailability and the return of assets to the market.
• Keep customer information, contact routes, and operational agreements current and accurately reflected in operational systems.
• Manage suppliers, monitor deliveries, and follow up agreed actions.

• Maintain operational logs and supporting documentation.
• Support reporting and invoicing activities involving relevant business functions and customers.
• Contribute to the review of technical and financial performance.

• Support the project manager with planning, project follow-up, resource coordination, meeting minutes, and project documentation.
• Apply archiving and documentation rules and assist with project plans, time tracking, and cost follow-up.
• Use project follow-up systems to maintain clear and current delivery information.
• Identify improvements to operational processes and tools and provide an operational perspective to development initiatives.
• Define and prioritise improvement needs for the Battery Flex platform.
• Ensure that operational experience leads to practical improvements in working methods.

Requirements

• Experience in the operational management of energy systems, flexibility resources, or another technically complex environment.
• Strong ability to coordinate several stakeholders and workstreams simultaneously.
• Analytical and structured approach to operational follow-up and problem-solving.
• Experience leading incident management and root-cause analysis.
• Comfortable working between technical teams, business functions, and customer relationships.
• Good experience with project follow-up systems and structured project documentation.
• Strong written and spoken communication skills in Swedish and English.

Advantageous Experience

• Experience with ancillary service markets, including FCR, mFRR, or FFR.
• Experience with energy storage or battery systems.
• Operational management experience involving digital services.
• Experience with SCADA, IoT, or monitoring systems.
• Experience working with the Swedish electricity market.

Education and Training

• Relevant academic or vocational education.

Working Conditions

• Hybrid working arrangement based from the Solna office in Stockholm.
• Candidates must be based in the Stockholm area and able to work from the Solna office as required.