Job title
Technical Support Engineer
Location
Warrendale, Pennsylvania, USA (on-site)
Relocation assistance available
Employment type
Full-time, permanent
Visa and work authorization
Applicants must be legally authorized to work in the United States.
Visa sponsorship is not available for this role.
Job overview
A leading industrial engineering organization is seeking a Technical Support Engineer to join its North American service and support function. This role plays a key part in delivering high-quality technical assistance across complex engineered products and systems, supporting internal teams, service partners, and end users.
The role suits an engineer who enjoys hands-on technical problem solving, data-driven analysis, and working closely with cross-functional teams. You will contribute directly to product reliability, service excellence, and continuous improvement initiatives.
Key responsibilities
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Provide system-level and facility-level technical support for assigned products and solutions
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Support internal teams, authorized service partners, and customers in resolving complex technical issues
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Manage and track field incident tasks from initiation through to closure, ensuring accurate documentation
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Support root cause analysis and quality investigations in collaboration with engineering and operations teams
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Analyze technical data, identify trends, and prepare reports on failures, incidents, and improvement recommendations
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Develop, maintain, and distribute technical bulletins, troubleshooting guides, and service documentation
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Ensure documentation complies with quality system and version control requirements
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Assist with the development and continuous improvement of technical support processes and procedures
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Provide technical support for remote monitoring solutions, including issue resolution and documentation
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Maintain databases and manage software or system version control where applicable
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Act as a technical liaison between internal departments and external service partners
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Prepare technical reports, correspondence, and presentations for internal and external stakeholders
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Participate in field activities, including on-site technical support and testing as required
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Deliver technical presentations and briefings when needed
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Maintain a professional and collaborative approach when working with colleagues, customers, and suppliers
Required qualifications and experience
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Bachelor’s degree in an engineering or technical discipline, or equivalent practical experience
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Typically 3 to 5 years of experience in technical support, field service, or engineering support roles
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Strong technical understanding of engineered products and systems
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Experience with field acceptance testing and technical data analysis
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Knowledge of applicable industry safety standards and regulations (for example UL, NEC, IEC)
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Strong analytical, troubleshooting, and problem-solving skills
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Clear written and verbal communication skills, including technical reporting and presentations
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Proficiency with standard office software and enterprise systems such as ERP or MRP platforms
Why apply
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Join a collaborative, engineering-led environment
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Work on technically complex systems with real-world impact
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Structured onboarding and professional development support
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Relocation assistance available for eligible candidates
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Long-term career opportunities within a stable organization