Job Title: Sales & Customer Service Officer
Assignment Type: Initial contract until 31 st December 2025 with potential to extend
Location: Hoboken (Antwerp), Belgium
Work Schedule: Monday - Friday - M in. 3 days/week on site presence is mandatory
Client: Leading Multinational Materials Technology Company
Kintec are currently partnered with a leading multinational materials technology company . They are currently recruiting for Sales & Customer Service Officer to be based in Hoboken (Antwerp), Belgium .
About Precious Metals Refining:
Raw materials are becoming increasingly scarce, while our consumption continues to rise. Within the Client Precious Metals Refining, we give used materials a new life so that we can continue to support our society to the fullest. You will join a team of experts who give their best every day to process the most complex materials from all over the world. Moreover, our processes contribute to a circular economy and limit the impact on our environment. The key to our success is undoubtedly our drive to innovate. We are always looking for new ways to produce our metals sustainably and to offer our partners the best possible service.
Department description and responsibilities:
To strengthen our team within the "Sales & Customer Service" department, we are looking for an enthusiastic colleague with a hands-on mentality. You will join the "Sales & Hedging" team, where we are responsible for the physical sales of end products as well as the risk management involved (hedging).
Primary Tasks and responsibilities
You will be jointly responsible for:
- The complete administrative support of the sales of several end products.
- The follow-up of sales and shipments with customers, various production and logistics departments, accounting, etc.
- Managing, monitoring, and executing hedging transactions for the products in your portfolio.
- Maintaining daily contact with internal and external customers.
- Preparing recurring reports.
Furthermore:
- You will start as a front- and back-office employee in a commercial administrative role, where you will have frequent contact with internal and external customers.
- You are responsible for the daily relationship with customers and ensure optimal customer satisfaction.
- You may participate in projects within the Sales & Customer Service team as well as the Commercial Department.
- You provide support to our quality system.
Technical profile requirements:
- You have knowledge of MS Office (Outlook, Word, Excel); excellent Excel skills are an asset.
- Knowledge of SAP and/or SharePoint is a plus.
Non-Technical profile requirements:
- Thanks to your commercial mindset, you are a good listener and communicator, both with internal and external stakeholders.
- In addition to being highly accurate, you are skilled with numbers and reporting.
- You are also stress-resistant, assertive, and able to work independently.
- You are not afraid of variety in responsibilities or tasks.
- With a proactive attitude, you contribute ideas for process improvements and new digital working methods.
- You are a team player who handles sales together with your colleagues.
Methodology/Certification requirements:
- You have a bachelor's degree, preferably in a commercial field, with several years of relevant work experience.
Language proficiencies:
- You speak and write Dutch and English fluently.
Location:
- Client site in Hoboken, Belgium
- Minimum 3 days/week onsite presence required