Operations Manager - Indonesia (Batam)
Location: Batam, Indonesia
Employment Type: Full-time, Permanent
Role Overview
Kintec is seeking an Operations Manager to drive business growth and ensure high levels of contractor and client service in the region. The successful candidate will oversee local operations, coordinate with recruitment teams, and support contractors during mobilization and assignments. This role is pivotal in maintaining operational excellence, client satisfaction, and compliance with local regulations.
Key Responsibilities
- Develop and grow the client base, identify new business opportunities, and maintain service standards
- Lead and manage a local team of recruiters, PROs, and administrators
- Drive recruitment targets, placements, and revenue generation for both contract and permanent roles
- Provide support for contractor onboarding, inductions, meet and greet, welfare, travel, housing, and payroll issues
- Serve as the first point of contact for local emergencies, medical incidents, and safety concerns
- Monitor local legislation and provide analysis of potential impacts on operations
- Assist with tenders and internal reporting, including analysis of performance results and forecasting
- Manage internal and external complaints, resolve personnel issues, and maintain high HSE standards
- Plan and control budgets, set strategic sales and gross profit targets, and ensure financial awareness
- Promote a positive branch culture, lead by example, and maintain calm influence in all situations
Requirements
- Diploma or equivalent qualifications in a relevant field
- Minimum of 3 years' experience in sales or customer service
- At least 12 months supervisory experience, with proven ability to manage and grow a team
- Valid driving license
- Strong commercial and financial awareness
- Excellent communication, negotiation, and report-writing skills
- Willingness to travel and relocate as required
Preferred Experience
- At least 12 months of experience in oil and gas recruitment
Desirable Attributes
- Self-starter and motivated
- Resilient and target-driven
- Persuasive, assertive, and flexible
- Strong business awareness and ability to identify opportunities
- Effective team player and leader
Additional Information
- Applicants must have the legal right to work in Indonesia
- The role requires occasional travel within the region