Job Title: Channel Manager - Customer Service
Location: Solna, Stockholm, Sweden
Client: Multinational Power Company
Assignment Start: 1 December 2025
Assignment End: 31 August 2026
Assignment Type: Residential
Work Schedule: 8 hours per day / 5 days per week (At least 3 days per week in the office. Wednesdays + 2 additional days)
Job Description
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Cover parental leave in customer service
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Operate at tactical level, understand the business, lead third parties to achieve goals
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Follow up regularly on results and actions
Responsibilities
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Define requirements, coordinate, and follow up on tasks including data monitoring (as-is and to-be)
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Synchronise with stakeholders regarding regulatory changes and process impact
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Follow up on results and demand actions (SLA and scorecard)
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Analyse and develop business cases
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Conduct joint listening sessions and dialogue with the customer service team/agents
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Optimise processes within business customer service
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Optional: define requirements for the new chatbot 2.0 solution
Skills
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Process mapping
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Good understanding of how customer service operations are structured and interact with the sales organisation
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Strong knowledge of sales to existing customers (commercial acumen)
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5-7 years of experience
Language Requirements
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Swedish and English
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Swedish is used mostly
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English required for reviewing materials, and creating documentation and presentations (reading and writing)
Jobbtitel: Channel Manager - Kundservice
Plats: Solna, Stockholm, Sverige
Kund: Multinationellt energibolag
Uppdragsstart: 1 December 2025
Uppdragslut: 31 Augusti 2026
Uppdragstyp: Residenstjanst
Arbetstid: 8 timmar per dag / 5 dagar i veckan (Minst 3 dagar per vecka pa kontoret. Onsdagar + 2 ytterligare dagar)
Rollbeskrivning
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Soka nu en Channel Manager till var kunds kundservice for att tacker upp under en foraldraledighet
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Konsult som kan verka pa minst taktisk niva, forstar verksamheten och vet hur man leder tredje part
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Uppfoljning ar en viktig del av rollen
Ansvarsomraden
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Kravstallning, samordning och uppfoljning av uppdrag inklusive datamonitorering (nulage och malbild)
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Synkronisering med andra intressenter kring regelandringar och processpaverkan
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Uppfoljning av resultat och kravstallan pa atgarder (t.ex. SLA och scorecard)
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Analyser och/eller framtagning av business case
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Samlyssning och dialog med kundserviceteam/agenter
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Optimering av processer inom kundservice for foretagskunder
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Valfritt: kravstalla ny losning for Chatbot 2.0
Kompetens
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Processkartlaggning
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God forstaelse for hur kundserviceverksamheter ar uppbyggda och hur de samspelar med forsaljningsorganisationen
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Stark forstaelse for forsaljning till befintliga kunder (affarskompetens)
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5-7 ars erfarenhet
Sprakkunskaper
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Svenska och engelska
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Svenska anvands mestadels
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Engelska kravs for att kunna lasa material samt skapa egen dokumentation och presentationsmaterial