Job Title: Technical Support Engineer
Location: Warrendale, Pennsylvania (Greater Pittsburgh area)
Relocation: Assistance available
Visa: Applicants must already be authorized to work in the United States. Sponsorship is not available.
Overview
A growing technology organization is seeking a skilled Technical Support Engineer to provide advanced technical support across a range of products and services. The role supports internal teams, approved service partners, and end users, ensuring timely issue resolution and continuous improvement. This is an excellent opportunity for an engineer who thrives on analysis, technical problem-solving, and cross-functional collaboration.
Key Responsibilities
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Provide system-level and facility-level technical support to internal teams, service partners, and end users.
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Manage field incident tasks throughout their lifecycle, ensuring accurate tracking and documentation.
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Support investigations related to root cause analysis, quality issues, and improvement initiatives.
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Compile and analyze performance data, identifying trends and preparing technical reports.
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Develop and maintain technical documentation, including service communications and troubleshooting resources.
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Assist in reviewing and optimizing technical support procedures and workflows.
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Provide technical assistance for remote monitoring platforms, including troubleshooting and updates.
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Serve as a liaison between internal groups to coordinate and escalate technical matters.
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Prepare written technical correspondence, reports, and presentations.
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Participate in fieldwork, including on-site support, testing, and customer presentations.
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Promote collaborative, professional interactions with internal teams, customers, and suppliers.
Qualifications & Experience
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Bachelor’s degree in a technical field with approximately 3–5 years of technical or field support experience, or an equivalent combination of education and experience.
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Strong technical understanding of relevant products and monitoring systems.
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Experience with field acceptance testing, data analysis, and common industry tools.
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Familiarity with applicable safety standards and industry regulations.
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Excellent analytical, communication, and interpersonal skills.
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Proficiency in standard office software and enterprise resource platforms.